Privacy Policy
Effective Date: 15 January 2025
At velmariont, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget compliance services and educational resources.
Information We Collect
We collect information directly from you when you engage with our services. The types of information we gather help us provide tailored budget compliance guidance and educational content that actually fits your needs.
Personal Information You Provide
When you sign up for our learning programs or contact us for compliance advice, you'll share:
- Your full name and preferred contact details
- Business or organization information relevant to your budget needs
- Payment details when enrolling in educational programs
- Professional background to help us customize your learning experience
- Communication preferences and feedback you share with us
Automatically Collected Data
Our website gathers technical information to improve your browsing experience:
- Device type, browser version, and operating system details
- IP address and general location data (city/region level)
- Pages visited, time spent on different sections, and navigation patterns
- Referral sources that brought you to our site
- Error logs and performance metrics
How We Use Your Information
Your data serves specific purposes that directly benefit your experience with velmariont. We don't collect information just to have it sitting around.
| Purpose | How It Helps You |
|---|---|
| Service Delivery | Providing budget compliance resources, webinars, and personalized learning materials |
| Communication | Sending program updates, responding to inquiries, and sharing relevant compliance changes |
| Account Management | Processing enrollments, managing subscriptions, and handling payment transactions |
| Content Improvement | Understanding which resources are most useful and where we can do better |
| Legal Compliance | Meeting Australian Privacy Principles and maintaining proper records |
We'll never sell your personal information to third parties. Your trust matters more to us than any potential revenue from data brokering.
Your Privacy Rights Under Australian Law
The Australian Privacy Act 1988 gives you specific rights regarding your personal information. We've built our systems to make exercising these rights straightforward, not buried under layers of bureaucracy.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
Ask us to update or fix any information that's outdated or incorrect. Accuracy matters for compliance work.
Request Deletion
Have your data removed from our systems when it's no longer needed, subject to legal retention requirements.
Restrict Processing
Limit how we use your information in specific situations while we resolve any concerns you've raised.
Data Portability
Receive your data in a structured format that you can transfer to another service if you choose.
Object to Use
Oppose certain types of processing, particularly for marketing purposes. Your preferences guide what we send you.
To exercise any of these rights, email us at help@velmariont.com with your request. We'll need to verify your identity first, which usually involves confirming details you provided during registration.
Data Security Measures
Protecting your information isn't just a checkbox exercise for us. We've implemented multiple layers of security that get reviewed and updated regularly.
Our servers are hosted in Australian data centers that comply with ISO 27001 standards. Staff access to personal data is restricted based on role requirements, and all access gets logged for audit purposes.
That said, no online system is completely immune to security risks. We maintain incident response procedures and will notify you promptly if any breach affects your data, as required by the Notifiable Data Breaches scheme.
Sharing and Disclosure
We keep data sharing to a minimum. When we do share information, it's with specific partners who help us deliver services, and they're bound by strict confidentiality agreements.
Service Providers We Work With
- Payment processors for handling transactions securely
- Email service platforms for sending program communications
- Cloud hosting providers for data storage and website functionality
- Analytics tools to understand how people use our resources
- Customer support software for managing inquiries efficiently
Legal Disclosures
We may disclose your information when legally required to do so, such as responding to court orders, government requests, or protecting our legal rights. In these situations, we'll review requests carefully and only share what's specifically required.
If velmariont undergoes a business transition like a merger or acquisition, your information may transfer to the new entity. You'd receive notice before this happens and have options regarding your data.
Data Retention Periods
We don't keep your information forever. Retention periods depend on the type of data and why we collected it in the first place.
Retained for the duration of your active account, plus seven years after closure for financial compliance and tax purposes.
Kept while you're enrolled in programs, plus two years after completion so you can access certificates and reference materials.
Maintained for seven years as required by Australian taxation law and financial record-keeping obligations.
Email correspondence and support tickets retained for three years to maintain service continuity and resolve disputes.
Stored until you unsubscribe or request removal. We review marketing lists annually and remove inactive contacts.
Website analytics and system logs kept for 12 months for security monitoring and performance optimization.
When data reaches the end of its retention period, we delete it securely using industry-standard erasure methods. Backup copies get removed during routine backup cycling.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and understand how people navigate our content. You can control cookie settings through your browser.
Essential Cookies
These keep the site functioning properly. They remember your login status, language preferences, and accessibility settings. Disabling these will affect basic functionality.
Analytics Cookies
We use these to see which pages get visited most, where people drop off, and what content proves most useful. This helps us improve the site, but they're not strictly necessary.
Functional Cookies
These remember choices you make like video playback settings or whether you've dismissed certain notices. They enhance your experience without being critical.
We don't use advertising cookies since we're not in the ad business. Most browsers let you block or delete cookies through their settings menu. Just know that blocking essential cookies might break some site features.
International Data Transfers
We primarily store data within Australia, but some service providers we work with operate internationally. When your information leaves Australia, we ensure appropriate safeguards are in place.
Email service providers and cloud hosting companies may process data through servers in regions like the United States or Europe. We only partner with providers who maintain strong privacy standards and comply with Australian Privacy Principles for cross-border data flows.
If you're accessing our services from outside Australia, your data will be transferred to and processed in Australia where our primary systems operate. By using our services, you acknowledge this transfer.
Children's Privacy
Our services target professionals and organizations dealing with budget compliance. We don't knowingly collect information from individuals under 18 years old.
If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately. We'll delete such information from our systems promptly.
Educational institutions using our resources for training purposes remain responsible for ensuring appropriate consents for their students.
Changes to This Policy
Privacy practices evolve as technology changes and new regulations emerge. We review this policy at least annually and update it when needed.
Significant changes will be communicated through email to active users and prominently displayed on our website. The effective date at the top of this policy shows when the current version took effect.
Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with modifications, you can close your account and request data deletion.
Previous versions of this policy are archived and available upon request if you want to see what's changed over time.
Making a Privacy Complaint
If you believe we've mishandled your personal information or breached privacy obligations, we want to know about it so we can fix the issue.
Start by contacting our privacy officer at help@velmariont.com with details of your concern. Include relevant dates, what happened, and how you'd like us to address it. We'll acknowledge your complaint within five business days.
We investigate all complaints thoroughly and aim to resolve them within 30 days. You'll receive a written response explaining our findings and any corrective actions we've taken.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide an independent review process for privacy disputes. Visit oaic.gov.au for more information about lodging complaints with them.
Questions About This Policy?
We're here to help if anything's unclear or you need more information about how we handle your data.